At Online Paisa, we aim to provide a smooth and reliable delivery experience for customers purchasing new and second-hand mobile phones.

1. Order Processing

Orders are processed within 1–3 business days after order confirmation and payment verification.

We may contact you to verify your order details, delivery address, or payment information before dispatch.

2. Delivery Time

The estimated delivery time is 3–7 business days after dispatch, depending on your delivery location and courier service.

Delivery timelines may vary for remote areas or due to unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on the delivery location, product, and courier service.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered contact details, where available.

You can contact our support team for assistance with your order status.

5. Delivery Delays

Delivery may be delayed due to the following reasons:

  • Courier service delays
  • Weather conditions
  • Incorrect or incomplete delivery address
  • Public holidays
  • Operational or logistical issues
  • Other unforeseen circumstances

Online Paisa will make reasonable efforts to assist customers in case of delivery delays.

6. Incorrect Address

Customers are responsible for providing accurate and complete delivery details.

Online Paisa will not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if re-delivery is required.

7. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect mobile phone, please contact us as soon as possible after delivery.

Please share relevant photos, videos, and order details when reporting the issue. Our team will review the complaint according to our 7-Day Return & Replacement Policy and applicable laws.

8. Delivery Confirmation

Customers are requested to check the package condition at the time of delivery, where possible. If the package appears damaged or tampered with, please report the issue to the courier service and contact Online Paisa promptly.

9. Cancellation of Orders

Order cancellation requests must be made before the order is dispatched. Once the order has been dispatched, cancellation may not be possible.

Any cancellation request will be reviewed according to the order status and applicable terms.

10. Contact Us

For any shipping or delivery-related queries, please contact us:

Business Name: Online Paisa

Email: Ocompany287@gmail.com

Phone: 7903110470

Address: Hanuman Gadi, Jawahar Nagar, Bhurkunda

We are committed to providing a reliable and convenient shopping experience for all our customers.

Online Paisa – Buy Smart. Sell Easy.