Return & Refund Policy - Online Paisa

At Online Paisa, we aim to provide a reliable and convenient experience for buying and selling second-hand mobile phones.

1. Return Period

Customers can request a return within 7 days of receiving the mobile phone, subject to our return conditions and applicable laws.

2. Replacement Policy

Online Paisa follows a Replacement Only policy for eligible returns. If a mobile phone is received damaged, defective, or different from the product ordered, customers may request a replacement.

Replacement is subject to product availability, verification, and applicable legal requirements.

3. Return Shipping

For eligible returns, Online Paisa will arrange or bear the applicable return shipping costs. Customers must contact our support team before sending the product back.

4. Return Conditions

The return request must be submitted within 7 days of delivery.
The mobile phone must match the original order.
The device must not have been intentionally damaged or tampered with.
The mobile phone and included accessories should be returned as applicable.
The product may be inspected before a replacement is approved.

5. Non-Eligible Returns

Returns may not be accepted for damage caused by misuse, accidents, liquid exposure, unauthorized repairs, or issues already disclosed in the product description, subject to applicable laws.

6. Return Process

To request a return, contact our support team with your order number, product details, and the reason for the return.

Email: Ocompany287@gmail.com

Phone: 7903110470

Our team will review your request and provide the next steps.

7. Refund Policy

Our standard resolution for eligible returns is replacement only. Where a refund or another remedy is required by applicable law, Online Paisa will comply with the applicable requirements.

8. Seller Payment

For customers selling their second-hand mobile phones through Online Paisa, payment will be processed after the inspection and verification of the device. The applicable payment amount and conditions will be communicated during the selling process.