Help Center
Welcome to Online Paisa Help Center
Welcome to Online Paisa, your trusted destination for buying and selling mobile phones online.
Whether you’re looking to purchase a second-hand smartphone or sell your old mobile phone, we’re here to make your experience simple, convenient, and hassle-free.
Find answers to your questions about buying, selling, payments, delivery, returns, and account support.
How Can We Help You?
1. Buying a Mobile Phone
Looking for a new or second-hand mobile phone? Get assistance with browsing products, placing orders, and understanding product details.
- How to purchase a mobile phone
- Product details and specifications
- Order placement assistance
- Mobile condition and accessories information
- Order tracking and delivery support
2. Selling Your Second-Hand Mobile
Want to sell your old smartphone? Learn more about the selling process and get assistance with listing your mobile phone.
- How to sell your used mobile
- Mobile product listing support
- Mobile condition and verification
- Pricing and selling-related queries
- Selling order assistance
3. Orders & Delivery
Need help with your order? Find information and support for order processing and delivery.
- Order confirmation
- Order status and tracking
- Delivery-related queries
- Delayed or missing orders
- Address update assistance
4. Payments & Transactions
Having trouble with a payment or transaction? Our support team can assist you with payment-related concerns.
- Payment-related queries
- Failed or pending payments
- Payment confirmation
- Refund-related assistance
- Selling payment status
5. Returns & Refunds
Have an issue with your purchased mobile phone? Contact our support team for assistance according to our return and refund policy.
- Return eligibility
- Product-related complaints
- Refund process
- Damaged or incorrect product assistance
- Return request support
6. Account & Security
Get assistance with your Online Paisa account and protect your personal information.
- Account registration and login
- Update account details
- Password-related assistance
- Account security concerns
- Report suspicious activity
Frequently Asked Questions (FAQs)
How can I buy a second-hand mobile phone?
Browse the available mobile phones on our website, check the product details and condition, and follow the ordering process to purchase your preferred device.
How can I sell my old mobile phone?
Explore the available selling options on our website and provide the required mobile phone details. Our team can guide you through the applicable selling process.
How can I check my order status?
Log in to your account and check your order details, if order tracking is available. You can also contact our support team for assistance.
What should I do if I receive a damaged or incorrect mobile phone?
Contact our support team as soon as possible with your order details and relevant photos or videos, if requested. Our team will guide you through the applicable resolution process.
How do I request a return or refund?
Please review our Return & Refund Policy and contact customer support with your order details. Return and refund eligibility depends on the applicable policy.
What should I do if my payment fails?
Check your payment status and avoid making repeated payments if the initial transaction is still pending. Contact our support team with the relevant transaction details for assistance.
Contact Online Paisa Support
Need further assistance? Our support team is here to help you with your buying and selling queries.
Company Name: Online Paisa
Email: Ocompany287@gmail.com
Phone: 7903110470
Address: Hanuman Gadi, Jawahar Nagar, Bhurkunda
Get in Touch
Whether you’re buying a second-hand mobile phone or selling your old device, Online Paisa is here to assist you throughout your online shopping experience.
Online Paisa – Buy Smart. Sell Easy.